Refund Policy

01How billing works

Plans are billed by monthly call volume, as confirmed when your account is set up. Fees cover access to the Service and the call volume included in your plan for the billing period.

02When a refund may be given

• You were charged in error, including duplicate charges.
• The Service was unavailable for a significant part of a billing period due to a fault on our side.
• Your account was set up but no campaign was able to go live because of an issue we could not resolve.

03When a refund is not given

• Calls already placed within your plan's volume.
• Periods where calling was paused because of your configuration, missing integrations, or unapproved playbooks.
• Suspension of calling due to a breach of the Terms of Service or Acceptable Use Policy.
• Unused call volume at the end of a billing period, unless agreed otherwise for your plan.

04Cancelling

You can cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.

05How to request a refund

Send a request through the form on our Contact page with the account email, the billing period, and the reason. We review requests and reply with a decision. Approved refunds are returned to the original payment method.