Terms of Service

01The Service

The Service places outbound sales calls using an AI voice agent, qualifies leads against criteria you configure, responds to objections using talking points you approve, books meetings into connected calendars, scores calls, writes outcomes to connected CRMs, and tracks meetings booked against targets.

02Your account

• You must provide accurate sign-up information and keep your login credentials secure.
• You are responsible for activity under your account, including actions by users you invite.
• Tell us promptly if you believe your account has been accessed without permission.

03Your responsibilities for calling

Outbound calling is regulated and rules differ by country. You are responsible for:

• How your leads are sourced, and having the consent or other lawful basis to call them.
• Selecting the regions, do-not-call registries, calling hours, and recording settings that apply to your campaigns.
• The accuracy and lawfulness of your approved playbook, caller identity, and any claims made on your behalf.
• Complying with the laws that apply to the calls you ask the Service to make.

04Controls the Service applies

The Service identifies itself as an AI at the start of every call, checks numbers against the suppression lists and registries you enable before dialing, stays within the calling hours you set, honors opt-out requests immediately, and offers a human handoff on request. These controls cannot be switched off.

05Acceptable use

Your use of the Service must follow our Acceptable Use Policy, which forms part of these terms.

06Plans, fees, and call volume

• Plans are based on monthly call volume. Plan pricing and billing terms are confirmed when your account is set up.
• Calls beyond your plan's volume may be paused or billed as agreed for your plan.
• Refunds are handled under our Refund Policy.

07Your data

You keep ownership of your lead data, playbooks, and call data. You give us permission to process it only to provide and support the Service, as described in our Privacy Policy.

08Integrations

When you connect a CRM, calendar, or telephony provider, you authorise the Service to read and write the data needed for the features you enable. Third-party services are governed by their own terms.

09Availability and changes

We work to keep the Service available and may update features over time. If we make a change that materially reduces core functionality of your plan, we will tell you in advance.

10Suspension

We may suspend calling on an account where we reasonably believe the Service is being used unlawfully, in breach of these terms, or in a way that causes harm to call recipients, and will tell you why.

11Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, lost profits, or lost business, and our total liability for any claim is limited to the fees you paid for the Service in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

12Ending your account

You may stop using the Service at any time. On termination, calling stops and you may request deletion of your call data. Sections covering your responsibilities, data, and liability continue to apply.

13Contact

Questions about these terms can be sent through the form on our Contact page.