Prompt first contact
New leads enter the queue as soon as they land in your CRM or list upload, so the first call happens while interest is still warm rather than days later.
Stage 01 · Call
Every lead dialed while it still remembers you.
Amruthik works through your lead lists and fresh inbound leads as they arrive, dialing inside permitted calling windows, retrying on a schedule you set, and stopping the moment a lead is reached, disqualified, or opts out.
Lead L-2291 · attemptsLocal 09:40
DNC and suppression checkClear
Attempt 1 · no answerMon 10:06
Attempt 2 · voicemail leftMon 14:30
Attempt 3 · connectedLive
Calling window for the lead's time zone
How outbound calling works
Prompt dialing, smart retries, calling windows.
Calling windows by time zone
Each lead is called only within the hours you permit for its local time zone. Calls queued outside the window wait for it to open.
Retry logic you control
Set how many attempts a lead gets, how far apart they are spaced, and which outcomes end the sequence - no answer, voicemail, busy, or wrong number.
Suppression before every dial
Numbers are checked against do-not-call registries and your own suppression list before each attempt, not just when a list is uploaded.
Voicemail handling
Choose whether the agent leaves a short, approved voicemail, hangs up, or schedules a retry when it reaches an answering machine.
Concurrent calling at volume
Many leads are dialed in parallel, each one handled as a separate conversation with its own scorecard and CRM record.
Worked example
One lead, dialed to outcome
A lead submitted through a demo request on Monday morning, followed from queue to booked meeting.
What you configure
- Calling hours per region and day of week
- Maximum attempts and spacing between them
- Outcomes that end a sequence
- Voicemail behaviour and approved voicemail script
- Caller ID and the company the agent calls on behalf of
- Which lists or CRM views feed the queue
- Mon 10:04Lead created in CRM
Enters the outbound queue with source, owner, and time zone.
- Mon 10:05Suppression check
Do-not-call registry and internal list checked. Clear.
- Mon 10:06Attempt 1 · No answer
Retry scheduled for the afternoon window.
- Mon 14:30Attempt 2 · Voicemail
Approved 20-second voicemail left. Next attempt next morning.
- Tue 09:40Attempt 3 · Connected
AI disclosure given, qualification begins.
- Tue 09:44Meeting booked
Wed 11:00 with the lead owner. Sequence closed, CRM updated.
Boundaries
Where outbound calling stops
The agent will
- Dials only inside permitted calling windows
- Stops retrying when a lead opts out or is disqualified
- Rechecks suppression before every attempt
The agent will not
- Call numbers on a do-not-call registry or your suppression list
- Call outside the hours you allow
- Source or purchase leads on your behalf
Questions
Outbound Calling, answered.
Can calls go out from our own numbers?
Telephony is set up during onboarding. You can use numbers provisioned for you or connect numbers you already own, subject to the rules of your telephony provider and region.
How are time zones determined?
From the lead's location or phone number where available. Leads with an unknown time zone use a conservative default window you choose.
Next in queue
Put your next lead list in the queue.
Sign up and we'll set up your first campaign with you: calling windows, qualification criteria, and an objection playbook in your own words.
- Lead 0418 · Operations leadBooked
- Lead 0419 · Finance headHandled
- Lead 0420 · Opted outSuppressed
- Your first campaignDialing next